Outlook 2016 global address list not updating cached mode

When you have Cached Exchange Mode enabled, Outlook by will by default cache the main Global Address List as well.

This is called the Offline Address Book and is being generated on the Exchange server.

1) Try a manual Re-Sync 2) Close Outlook and delete the *.

OAB files manually From here: C:\Users\%username%\App Data\Local\Microsoft\Outlook\Offline Address Books\*\*.* 3) Delete and Recreate their Outlook Profile Start Outlook again and follow Prompts A: There are five ways.

However sometimes in large complex organisations we have a situation where a new joiner joins and their colleagues want to email them immediately, but they don’t appear in Outlook for them so they call the Helpdesk “Why isn’t Joe Bloggs in the GAL??

” Well, the truth of the matter is that our new joiner Joe is in fact , an update to the Address Book won’t become available to the user until about 48 hours after the change.

GAL Objects are directly viewable in the Exchange Management Console/Shell and OWA and Microsoft Outlook BUT ONLY IN ONLINE MODE – The GAL will only present objects that have AD Attributes beginning with ms EXCH* (and some others) populated that it uses to filter on.

In a later section, it is explained how to modify this.

may not be available even though such changes have been made in Active Directory.

This can occur even though no errors are present within the OAB rebuild process.

If the key name doesn’t exist, Outlook uses a value of 8.

Prompt before for full download As the OAB can be quite large in some environments, it could be wise to be prompted when Outlook wants to download the full OAB.

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